Help

Technology Requirements

Clicker provides links to many different content providers on the internet who offer video in both standard and high definition, and in a wide variety of video players and technologies. To enjoy this varied content Clicker leads you to, we recommend the following minimum hardware requirements:

Hardware Requirements:

• 1GB of RAM Memory or more
• Speakers and/or Headphones
• Internet connection with downstream bandwidth of 1,000Kbps or higher

Software Requirements:

• Microsoft Windows XP SP2, Windows Vista, Windows 7, Mac OS X, or Linux
• Firefox 2.0 or later, Safari 2.0 or later, and Internet Explorer 7 or later
• Javascript and Cookies enabled
• For the majority of our content, the latest version of Adobe Flash Player is required.
• Some sources may require other players and plug-ins. They will notify you of any additional requirements.

Viewing Issues

From time to time you might not be able to watch your desired video. The following are some of the situations in which this might occur.

International:

Many of the content providers in the US utilize technology to limit access to US-based users only. Until these sources are able to resolve various business and legal issues surrounding international streaming, their videos will not be available to users outside of the US. Although we help you find this content, we unfortunately have no control over the international viewing limitations the content providers have set in place.

Broken and Incorrect Links:

From time to time the content providers will take down their links and their videos without our knowledge. We try to identify and correct these problems as quickly as possible. If you find any content that has been removed, links that do not work, or links that play a different video than what you were expecting, please let us know at help@clicker.com and we will correct the error as quickly as possible.

Videos not Streaming:

If your video is correct but does not play, or the video starts and stops randomly, confirm that your computer meets the minimum requirements to watch online videos. Update to the most recent drivers of your hardware, software and plugins. Make sure that your internet connection is fast enough to support video streaming.

Availability:

In a show page, you can view a list of all the videos in our database, or view a list of only the videos available to watch. We default to showing you only the videos available to watch online.

Programming Notes:

Clicker is the complete programming guide for internet television. We have no control over shows and videos that are unavailable. To help you in your search for great programming, we have attached programming notes for shows and videos to explain why the programs appear the way they do on our site. Shows and videos that are not available online will have a programming note to indicate this. Keep an eye out for these notes to learn more about the programming you are trying to watch.

iTunes:

Some of our content is provided through iTunes. When you click the Watch button, iTunes will automatically open. At that point, you can either download or view the video on iTunes.

Amazon:

Some of our content is provided through Amazon's Video on Demand service. Amazon is considered a "Pay Source", meaning the user must purchase or rent the content to view it. When the user selects to watch Amazon content, Clicker links to a page on Amazon.com where the user can purchase the selected content.

Netflix:

Some of our content is provided through Netflix's Watch Instantly Streaming service. Netflix is considered a "Pay Source", meaning the user must have an account with Netflix to watch their available content. When the user selects to watch Netflix content, Clicker links to a page on Netflix.com where the user can either log in to their Netflix account, or sign up for an account. If the user is already logged in to their Netflix account, Clicker will link directly to the content selected.

Account

Creating an account on Clicker allows users to take full advantage of all the great features Clicker has to offer. Users can create a playlist of shows and episodes for later viewing, and more. To view the playlist or make any changes, click on "Playlist" on the top of the Clicker site page. To make any changes to your account, click on your Username in the top right of any web page within Clicker.

Sign Up:

You can enjoy all of Clicker's content and features without a Clicker account, but creating an account will allow you to enjoy all the following Clicker features:

• Create and manage a personal playlist.
• Subscribe to show seasons and Clicker will add new videos to your playlist.
• Edit and submit show and episode metadata for review by the Clicker editors.

To sign up for an account, please visit the sign up page by clicking on "Create an Account" on the top right of Clicker. Select a username and password, and enter some additional information about yourself. In the final field, we ask you to enter the code shown in an image box. Please enter the code exactly as it appears in the image. If you cannot understand the code, click on "Try a new code" to generate a new set of characters. We require this part of the sign up process to prevent spam.

Facebook Connect:

Users can connect to Clicker using their Facebook account and Facebook Connect. Connecting with Facebook allows users to enjoy all of Clicker's features without a Clicker Account. When you connect with Facebook, users will be asked to connect their existing Clicker accounts. If users don't have a Clicker account, they will be asked to create a Clicker username when connecting through Facebook.

Playlist

Clicker allows you to maintain a playlist of your favorite shows and videos. You can subscribe to your favorite shows and new episodes are added automatically as they become available.

Access Your Playlist:

You can access your playlist right from the homepage. Just click on the gray "Playlist" button to view your videos. Once out of the homepage, you can always access your playlist by clicking on the Playlist link underneath the search bar.

Adding Shows to your Playlist:

You can add shows to your playlist by using the Playlist bar at the top of the Show Page. You can add “All Episodes" or just "New Episodes" to your playlist. Once you make your selection, you will see a pop-up on the bottom right of the page confirming your selection.

Adding Episodes to Your Playlist:

You can also add individual episodes to your playlist by using the Playlist bar at the top of the Episode Pages. You can add "This Episode", "All Episodes", or "New Episodes" to your playlist. Once you make your selection, you will see a pop-up on the bottom right of the page confirming your selection.

Navigating Your Playlist:

Once in your playlist, you can see all the episodes in your playlist ordered by show. You can sort your list of videos by either Air Date or Date Added. Air Date sorts your videos by their original airing on television or upload onto the internet. Date Added sorts your videos by the date when you added them into your playlist. You can filter your playlist in a number of different ways. You can filter by videos watched or unwatched, by online availability, or by show.

Editing Your Playlist:

In your playlist page, you can edit the episodes and shows you have added. You can remove episodes and shows, and mark items as "Watched" or "Unwatched". To make edits to your playlist, check the box of the episodes or shows you wish to edit. To make batch edits, first filter for the videos you want to modify, then click on the square checkbox next to "Show Name" in your playlist to select all filtered videos. Once you have what you wish to edit selected, you can click the Action buttons in the top of your playlist. You can "Remove", "Mark as Watched" or "Mark as Unwatched" your selected videos.

Removing:

To remove a video or a show from your Playlist, check the box of the video you wish to remove, and click on "Remove".

Errors:

If you encounter any errors while working on your Playlist, please contact us at help@clicker.com.